# Terms & Conditions | WaBlueTick ## 1. Introduction Welcome to WaBlueTick. These Terms of Service govern your access to and use of our services, including our website, mobile application, software, and any related products or services provided by WaBlueTick (collectively referred to as the “Services”). By accessing or using our Services, you agree to be bound by these Terms. --- ## 2. Acceptance of Terms These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and WaBlueTick ("WaBlueTick", “we”, “us”, or “our”), concerning your access to and use of our website, mobile applications, and any related platforms, products, or services (collectively, the “Site”). By accessing or using the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, including any policies or agreements incorporated by reference. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, YOU ARE PROHIBITED FROM USING THE SITE AND MUST DISCONTINUE USE IMMEDIATELY. We reserve the right to update, revise, or modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of the Site following any modifications constitutes acceptance of the revised Terms. The Site is intended for users who are at least 18 years of age and capable of entering into legally binding agreements. --- ## 3. Changes to the Terms WaBlueTick reserves the right to modify these Terms at any time. Any updates will be posted on the Site and become effective immediately. Continued use of our Services after such changes constitutes your acceptance of the updated Terms. --- ## 4. Eligibility To use our Services, you must: * Be at least 18 years old.* Have the legal authority to enter into binding agreements.* Comply with all applicable laws and regulations. By using our Services, you represent and warrant that you satisfy these requirements. --- ## 5. Account Registration To access certain features, you may be required to create an account. You agree to: * Provide accurate, complete, and current information.* Maintain the confidentiality of your login credentials.* Accept responsibility for all activities conducted through your account.* Notify WaBlueTick immediately of any unauthorized access or security breach. For enhanced security, WaBlueTick may require Two-Factor Authentication (2FA) for user accounts. Failure to comply with security requirements may result in restricted access or suspension of services. --- ## 6. Use of Services You agree to use the Services only for lawful purposes and in accordance with applicable laws and regulations. You shall not use the Services to: * Engage in illegal or fraudulent activities.* Distribute malware, viruses, or malicious software.* Violate intellectual property rights.* Send spam or unauthorized communications.* Interfere with, disrupt, or compromise the operation of the Services.* Violate WhatsApp Business Platform policies or any third-party platform policies. --- ## 7. Fees and Payment WaBlueTick may offer both free and paid plans. Accepted payment methods may include: * Visa* Mastercard* UPI* Net Banking* Other payment methods as made available from time to time You agree to provide accurate billing information and authorize WaBlueTick to charge applicable fees for subscriptions, add-ons, credits, or services purchased through the Site. Prices may be displayed in INR, USD, or other supported currencies and may be modified at any time. Recurring subscriptions will automatically renew unless canceled before the renewal date. --- ## 8. Free Plan WaBlueTick may offer a free plan that allows users to access selected features without subscription charges. The features and limitations of the free plan may be modified at any time without prior notice. --- ## 9. Free Trial New users may be eligible for a free trial period. At the end of the trial period: * The account may revert to the free plan; or* Paid services may require an active subscription. No charges will be applied during the trial unless explicitly stated during signup. --- ## 10. Cancellation You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation becomes effective at the end of the current billing cycle. No refunds will be provided for unused portions of active subscriptions except where required by law or expressly stated in our Refund Policy. For support, contact: **[[email protected]](mailto:[email protected])** --- ## 11. User Content You may submit, upload, transmit, or store content through the Services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant WaBlueTick a worldwide, non-exclusive, royalty-free license to host, process, reproduce, and display such content solely for the purpose of providing and improving the Services. You are solely responsible for ensuring that your content complies with applicable laws and platform policies. --- ## 12. Intellectual Property All intellectual property rights related to the Services, including software, trademarks, logos, graphics, designs, content, and documentation, remain the exclusive property of WaBlueTick or its licensors. You receive a limited, revocable, non-exclusive, non-transferable license to access and use the Services for lawful business purposes. You may not: * Copy or reproduce our software.* Reverse engineer or decompile our systems.* Create derivative works.* Use our branding without written permission. --- ## 13. Prohibited Activities Users shall not: * Collect data from the Site without authorization.* Attempt unauthorized access to systems or accounts.* Circumvent security features.* Use bots, scrapers, or automated tools without approval.* Upload malicious code.* Impersonate other users.* Harass, abuse, or threaten others.* Use the Services to compete with WaBlueTick.* Sell, transfer, or assign accounts without authorization. Any violation may result in suspension or termination of access. --- ## 14. Mobile Application License If you access the Services through a mobile application, WaBlueTick grants you a limited, revocable, non-exclusive, non-transferable license to use the application on devices owned or controlled by you. You may not: * Reverse engineer the application.* Modify or distribute the application.* Use the application for unauthorized commercial purposes.* Create competing products using our software or APIs. Additional terms imposed by Apple App Store, Google Play Store, or other app marketplaces may apply. --- ## 15. Social Media and Third-Party Accounts You may connect your WaBlueTick account with third-party platforms and services. By doing so, you authorize WaBlueTick to access information made available through those platforms solely for providing and improving our Services. WaBlueTick is not responsible for the content, policies, or practices of third-party providers. Your relationship with third-party services remains governed by their respective terms and policies. --- ## 16. Privacy We care about your privacy and data security. By using the Services, you agree to our Privacy Policy, which forms an integral part of these Terms. You consent to the collection, storage, processing, and transfer of your information as described in the Privacy Policy. --- ## 17. Third-Party Services The Services may integrate with third-party providers including: * WhatsApp Business Platform* Payment gateways* CRM systems* Marketing platforms* Analytics tools WaBlueTick does not control and is not responsible for the performance, availability, or policies of such third-party services. --- ## 18. Limitation of Liability To the maximum extent permitted by law, WaBlueTick, its affiliates, directors, officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. This includes loss of revenue, profits, data, business opportunities, or goodwill. --- ## 19. Indemnification You agree to indemnify and hold harmless WaBlueTick and its affiliates from any claims, damages, liabilities, costs, or expenses arising from: * Your use of the Services.* Violation of these Terms.* Violation of applicable laws.* Violation of third-party rights. --- ## 20. Termination WaBlueTick may suspend or terminate access to the Services at any time, with or without notice, if: * You violate these Terms.* Your activities pose security, legal, or operational risks.* Required by law or regulatory authorities. Upon termination, your right to access and use the Services immediately ceases. --- ## 21. Governing Law These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in **[City, State, India]**. --- ## 22. Dispute Resolution Any dispute arising out of or relating to these Terms shall first be attempted to be resolved amicably. If resolution cannot be achieved, disputes shall be referred to arbitration in accordance with applicable Indian arbitration laws. The arbitration decision shall be final and binding. --- ## 23. Severability If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. --- ## 24. Entire Agreement These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and WaBlueTick regarding the Services and supersede all prior agreements and understandings. --- # Refund Policy ## 1. Free Trial WaBlueTick may provide a free trial period that allows users to evaluate the platform before subscribing. No charges are collected during the free trial unless explicitly stated. --- ## 2. Subscription Services Once a subscription payment has been processed, fees are generally non-refundable. Users are encouraged to fully evaluate the platform during the trial period before purchasing a subscription. --- ## 3. Non-Refundable Services The following are generally non-refundable: * Subscription plans* WhatsApp conversation credits* Message credits* Setup fees* Onboarding fees* Integration services* Development services* Add-ons* Third-party service charges --- ## 4. Technical Issues If a verified technical issue caused solely by WaBlueTick prevents effective use of the service, a partial or full refund may be considered at WaBlueTick’s sole discretion. --- ## 5. Unauthorized Charges If you believe a payment was unauthorized or fraudulent, notify our support team immediately. Verified unauthorized charges may qualify for a full refund. --- ## 6. Cancellation Policy Users may cancel subscriptions at any time. Cancellation prevents future billing but does not entitle users to refunds for already billed periods. --- ## 7. Contact and Support For refund requests or billing inquiries, contact: **[[email protected]](mailto:[email protected])** --- ## 8. Refund Process Refund requests must include: * Account details* Transaction information* Reason for the request All requests will be reviewed on a case-by-case basis. --- ## 9. Policy Amendments WaBlueTick reserves the right to update this Refund Policy at any time. Updated versions become effective immediately upon publication. --- ## 10. Legal Compliance This Refund Policy shall be interpreted in accordance with applicable laws and regulations. Users are encouraged to review the Terms of Service and Privacy Policy for complete details regarding their rights and obligations.